FAQS

We ship All of our items EXPRESS Australia wide. We know first hand how expensive Express postage can be so we are covering HALF THE COST and offering FREE SHIPPING for orders over $100 for you! Shipping rates vary based on location from $10-20 and pickup is always available from the Metford area, NSW.

We do not do split orders! If you need multiple delivery dates or locations, Please make separate orders as this would attract additional delivery fees for us and is not covered by our 50% coverage offer for Express shipping.

Unfortunately we cannot offer specific delivery dates due to potential courier delays, we do however keep a watchful eye on delays and may change couriers to accomodate this. Use our date selector to let us know approximately when you want your delivery to arrive. We are happy to delay your delivery if you choose to place your order Weeks/months in advace.

Our system will not allow an order to be made if we are unable to deliver on/before the requested date.

Be mindful that some shrinkage during shipping is common and to be expected

We do our best to get your orders out as fast as we can and this can take 5-8 Business days to arrive on your doorstep.

Our built in date selector has an 8 day lead time. This allows for creation of your order, designs and ofcourse postage.

Please let us know before placing an order if you need it sooner we will do our best to accomodate!

We understand that life does not always go to plan. We will accept cancellations up to 5 days prior to your pickup/delivery date and provide a 50% refund. If an order is cancelled 5 days or less, before the due date, you forfeit the full amount. If an order has been finished and your party has been cancelled, the order still must be paid for and taken by you.

Be mindful that some shrinkage during shipping is common and to be expected.

Once your order has left our hands or placed safely in your vehicle, it then becomes your responsibility. LBB Sweets cannot be held accountable for Couriers, reckless driving or for orders that have been stored against advisement.

Pickup is always available via prior arrangement from the Metford NSW area or one of our local market appearances free of charge.

Email us with your pickup request and we can discuss a preffered location and time around your requested date. We will confirm this timecloser to the day as both yours and our schedules are ever changing.

We allow for a 15 minute window for pickups. We understand traffic can be unpredictable, but please remember that this is an appointment window and we have scheduled other appointments around your booking. If you are going to be late, please text or call us. We may have to reschedule you, however this will be discussed at the time.